TROUBLE SHOOTING

DC Remote Control Issue

If Remotes Controls stop working on DC Motors, Try unplugging the battery (12v or 24v) from the motor itself for 1 minute. Then plug the battery back into the motor and try the remote controls. This will reset them.

Things to Check on DC Manual

Things to try when motor is having issues. Please make sure to unhook battery.


1. Battery (charged and connections clean)

2. Make sure connection are plugged in all the way where battery wire and motor connect. Sometimes the pins will get bent in the connection itself.

3. Sometimes the key switch might not work. Unplug power cable, take off the 4 screws on outside of the box and make sure key switch didn't pop off.

4. Disconnect battery and loosen the 3 screws shown in green 2 full turns. (see image below) Tap on Contactor lightly with back of screw driver and then try key.

5. If motor only goes in one direction, you can reverse cables on the battery to go the other direction. You can only do this on the DC Manual with one battery– Do not do on the DC Remote.

Things to Check on DC Auto Stop and DC Remote

Things to try when motor is having issues.


1. Battery (charged and connections clean)

2. Make sure connection are plugged in all the way where battery wire and motor connect. Sometimes the pins will get bent in the connection itself.

3. Sometimes the key switch might not work. Unplug power cable, take off the 4 screws on outside of the box and make sure key switch didn't pop off.

4. If remotes don’t work unplug the power cable for 1 min and it will reset. Now try them. If that doesn't work try reprogramming remotes. Click here for steps to follow.

5. If remotes still don't work try clearing the board to reset everything. To do this hold the learn button for 10 seconds to clear the board. (light will come on when you press the button and go off once the board clears) Click here for steps to follow.

6. If you have an DC Autos Stop and the green light is solid. This means your Autostop settings are programmed. If the motor only clicks try clearing the Autostop settings. Using the remote control press lock for 2 seconds then lock again for 2 seconds and then light for 2 seconds on the remote. See if the green light starts blinking. If it does then you have cleared the Autostop settings. Try going up or down now.

On a two battery system

If you have your motor hooked up in series on a two battery system and the motor will not go up or down you can disconnect one battery. Try the motor with one battery. If it still doesn't work then try the motor with the other battery. If it works with one battery it means you have a bad battery.

Things to Check on AC Auto Stop, AC Remote and AC Manual

Things to try when motor is having issues.


1. Sometimes the key switch might not work. Unplug power cable, take off the 4 screws on outside of the box and make sure key switch didn't pop off.

2. If remotes don’t work unplug the power cable for 1 min and it will reset. Now try them. If that doesn't work try reprogramming remotes. Click here for steps to follow.

3. If remotes still don't work try clearing the board to reset everything. To do this hold the learn button for 10 seconds to clear the board. (light will come on when you press the button and go off once the board clears) Click here for steps to follow.

4. If you have an AC Autos Stop and the green light is solid. This means your Autostop settings are programmed. If the motor only clicks try clearing the Autostop settings. Using the remote control press lock for 2 seconds then lock again for 2 seconds and then light for 2 seconds on the remote. See if the green light starts blinking. If it does then you have cleared the Autostop settings. Try going up or down now.